BeBold Accessories Return & Exchange Policy
BeBold Accessories accepts returns For Store Credit Only.
Please always double-check the size you require before ordering.
Due to strict health and safety regulations, returned items must be unopened, unused, and unworn with no exceptions. Kindly pack the returned products in a protective layer e.g., bubble wrap.
We do not credit the shipping and handling costs once an order has been sent.
The free shipping eligibility will be lost, so the shipping fee will be billed.
When you request the return, the cost of delivery will be clearly communicated to you. This amount must be paid before booking the collection. Alternatively, you may choose to send the item back yourself.
Returns
We want you to absolutely love your purchase! If you’re not fully satisfied, you may return your item within 7 days of delivery.
To be eligible for a return:
Items must be unused, unworn, and in original packaging.
Proof of purchase is required (order number or receipt).
Return shipping is at the customer’s expense unless the item is defective.
Please note:
Due to hygiene reasons, we do not accept returns on earrings & piercing jewellery.
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Exchanges
Need a different size or style? We offer exchanges for eligible items within 7 days. Please contact us first to confirm availability.
Please detail which items you would like as replacements. We will charge you for the costs of collection and delivery of replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.
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Non-Returnable Items
Sale or clearance items
Gift cards
Custom or personalized pieces
Earrings (for hygiene reasons)
Piercing Jewellery (for hygiene reasons)
How to Start a Return
1. Email us at returns@beboldaccessories.store with:
Your full name
Order number
Item(s) you’d like to return or exchange
Reason for return
2. We’ll reply with return instructions within 2–3 business days.
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BeBold Accessories Shipping Policy
Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Shipping for Custom design orders will be communicated with the client.
Orders placed on weekends or public holidays will be processed the next business day.
Shipping Within South Africa
Standard Shipping: 3–5 business days (depending on availability)
Areas within 100km radius – 3-7 days (depending on availability)
Express Shipping (optional): 1–2 business days (depending on availability)
(Shipping may extend due to unexpected occurrences which will be communicated)
• Shipping Cost R110
Free shipping on all orders over R750
We use trusted couriers to ensure your order arrives safely and on time. Once your package ships, you’ll receive a tracking link via email or WhatsApp.
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International Shipping
We currently ship within South Africa only. International orders coming soon!
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Delays & Issues
While we strive to deliver on time, shipping delays may occur due to:
Load shedding or courier issues
Incorrect address or contact info
High-demand seasons (December to February)
Holiday Seasons
We’ll always communicate updates and help resolve any issues quickly.
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Packaging
Your jewelry will arrive beautifully packaged in our signature Be Bold luxury box, perfect for gifting or storing your pieces.
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Need Help?
For questions about your order or tracking, contact us at:
info@beboldaccessories.store
WhatsApp: 0640409735
Frequently Asked Questions — BeBold Accessories
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1. How do I place an order?
Simply browse our collections, add your favourites to your cart, and follow the secure checkout process. You’ll receive a confirmation email once your order is placed.
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2. What payment methods do you accept?
This store uses PayFast for payments, and PayFast automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
We accept secure payments via:
Debit/Credit Cards
Instant EFT
PayFast
3. Do you offer gift wrapping?
Yes! All our pieces come in luxury BeBold packaging, perfect for gifting. You can also add a personal note at checkout.
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4. Can I return or exchange my order?
Earrings are not returnable due to hygiene reasons. Visit our Return Policy for full details.
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5. How do I know my size?
Check our Size Guide on each product page for ring, bracelet, or necklace sizing. Still unsure? Message us on Instagram or WhatsApp — we’re happy to help!
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6. How can I contact you?
We’d love to hear from you!
Email: info@beboldaccessories.store
Instagram DM: @bebold_accessories
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7. Are your products handmade?
Yes! Every piece is crafted with care and intention, using high-quality materials designed for everyday luxury
Payment Methods — BeBold Accessories
We offer secure and flexible payment options for your convenience:
Accepted Payment Methods
Debit & Credit Cards
(Visa, MasterCard, American Express)
Instant EFT
(via YOCO
YOCO
Fast, secure checkout using South Africa’s trusted gateway
Store Gift Cards
(Coming soon)
Secure Checkout
Your payment is processed through secure, encrypted gateways. We never store your card details, and all transactions are protected by leading payment providers.
Payment Notes
Orders will only be processed once payment is successfully received.
If you experience any issues during checkout, please contact us via WhatsApp or email.
DO I NEED PAYFAST TO MAKE A PURCHASE?
No, you are not required to have a Yoco account to purchase from this store. Although if you already have a Yoco account, you can use it to speed up the checkout process.
CAN I PAY COD OR VIA AN INVOICE?
We do not offer cash on delivery payment or purchase on account. For detailed information on all accepted payment types, please refer to the Payment and Shipping section.